Returns & Exchanges

At BSW Liquor, we strive to ensure your satisfaction with every purchase; however, due to the nature of alcohol sales, returns are generally restricted to damaged or incorrect items. Please contact us within 48 hours of delivery to initiate a claim for any eligible products.

Return Process

• 1.
  Verify Eligibility

  Ensure the product is unopened, in its original packaging, and was received damaged or as an incorrect shipment.

• 2.
  Contact Support

  Email our customer service team with your order number and clear photographs of the product and packaging in question.

• 3.
  Await Authorization

  Our team will review your request and provide a Return Merchandise Authorization (RMA) number and instructions for the return shipment.

• 4.
  Processing and Refund

  Once the returned item is received and inspected at our warehouse, we will issue a refund to your original payment method within 5-7 business days.