Frequently Asked Questions
Everything you need to know about your BSW Liquor order.
Do I need to provide identification upon delivery?
Yes. In accordance with legal requirements, all recipients must be of legal drinking age. A valid government-issued photo ID must be presented to the courier at the time of delivery.
What are your shipping rates and timelines?
Shipping costs are calculated at checkout based on your location and order weight. Standard shipping typically takes 3-7 business days, though expedited options are available for most regions.
Can I return an alcohol purchase?
Due to safety and health regulations, we generally cannot accept returns on alcohol once it has left our facility. If your order was damaged during transit, please contact our support team within 48 hours for a replacement or refund.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay and Google Pay for a secure checkout experience.
Do you offer bulk discounts for events or weddings?
Yes, we provide special pricing for large volume orders. Please reach out to our corporate sales team via the contact form to receive a custom quote for your event.
How do I track my order status?
Once your order is processed, you will receive an email with a tracking number and a link to the carrier's website to monitor your shipment's progress in real-time.